Payment Methods

and Instructions

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Billing Operations

All billing correspondence should be addressed to:
Manager, Collections Department
No. 225/11, Sri Sangaraja Mawatha
Colombo 10, Sri Lanka


Change of Address (Delivery/ Billing Addresses)

You should inform our Customer Services Department through a request letter or email us on info@americanwater.lk from your registered email address. Cool Line - 0117-677-100


Bill Copy

A bill copy will be charged Rs 200/=


Late Payment Fee

2.5% per month will be levied on outstanding amount over 30 days.


Bill Disputes

Any dispute with regard to the monthly bill should be sorted out with American Premium's billing department within a period of one month. Complaints after this period shall not be entertained. Cool Line - 0117-677-100


Billing Cycle

Billing Period - 1st to 30th
Payment Due Date - 10th of every month


American Premium Water services are governed by the terms and conditions of the service agreements signed by the customer.


Online Payment

Visa and MasterCard card holders can experience the most convenient way of making payments.

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Payment via Banks

You can walk-in to any of our partnering banks and make payments or online baking customers can now conveniently make payments to American Premium Water Systems (Pvt) Ltd through "Payments & Settlements" option.

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Authorized Bill Payment Centers

Pay in person. American Premium Water System offers more than 20,000 convenient authorized Neighborhood Payment Center locations for all your bill payment needs.

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